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Where do you ship from?
We ship all orders from the United States and offer worldwide shipping. Please check with your country's customs office to determine if there will be any customs fees upon delivery. We are not responsible for any taxes or fees charged by your country, and these fees are non-refundable.
When will my bag be shipped?
Each pouch is handcrafted in about 3 days. For domestic orders within the US, shipping generally requires an additional 1-2 weeks, depending on factors like order volume and shipping conditions. For international orders, please check with the shipping carrier for the most accurate delivery timeline. We’ll keep you updated on any changes or delays in production and delivery. However, we are not responsible for shipping delays or lost packages after the order has shipped. For any shipping issues, please contact the carrier.
Can I return my bag?
Since each bag is handmade to order, we only accept returns if the item arrives damaged. You must send a video of the damaged item within 24 hours of receiving it. The damaged bag must then be returned within 5 business days for a replacement. Please email us at ooinhandmade@gmail.com if you have any questions or concerns.
Do you offer custom bags?
It's coming soon!
Do I have to pay customs fees?
For U.S. shipments, there are no customs fees. Taxes are automatically calculated at checkout if applicable. International shipments may require customs fees and taxes to be paid upon delivery. Please consult your country's customs office beforehand to understand any additional costs. Customs fees and taxes are not included at checkout for international orders, and we are not responsible for these charges nor are they refundable.
Wholesale availability:
If you are interested in placing a wholesale order of 50+ makeup bags, please email us at ooinhandmade@gmail.com with your store name and website.
Do you offer gift wrapping?
It's Coming Soon!
Terms Updates: These terms of service are subject to change without notice. If you have any questions or concerns, please feel free to contact us.